Privacy Policy

1. Introduction

We are committed to protecting your privacy and handling your personal information responsibly. This policy describes how information is collected through our website, applications, consultation workflows, support channels, and related digital healthcare services.

2. Information We Collect

We may collect personal details such as your name, email address, phone number, date of birth, account credentials, uploaded files, consultation details, questionnaire responses, and other information necessary to provide healthcare-related services.

We may also collect technical information such as device details, browser type, IP address, usage activity, and session-related information to help maintain security and improve the platform.

3. How We Use Information

We use information to create and manage accounts, process consultation requests, support medical review workflows, facilitate prescriptions or certificates where appropriate, respond to support requests, improve user experience, and maintain platform safety, quality, and security.

4. Medical Information

Information submitted during consultations may include sensitive health-related data. This information is used only for legitimate healthcare, operational, legal, and platform support purposes as required to provide the service.

5. Sharing of Information

We do not sell personal information. Information may be shared only where necessary with authorized healthcare professionals, service providers, payment partners, hosting or infrastructure providers, legal authorities, or other parties where required by law or legitimate platform operations.

6. Data Retention

We retain information only for as long as necessary to provide services, meet legal or regulatory obligations, resolve disputes, enforce platform policies, and support healthcare record requirements where applicable.

7. Security

We take reasonable technical and organizational measures to protect personal and medical information. However, no digital system can guarantee absolute security, and users should also take steps to keep their account credentials secure.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain sessions, improve functionality, analyze usage, and support security. More details can also be provided in a separate Cookie Policy.

9. Your Rights

Depending on your jurisdiction, you may have rights relating to access, correction, deletion, restriction, objection, portability, or withdrawal of consent regarding your personal data, subject to legal and healthcare recordkeeping obligations.

10. Children’s Privacy

Certain services may support consultations involving children through an authorized parent or guardian. Where applicable, data relating to minors is handled with additional care and only within the permitted service workflows.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date where applicable.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact page or our official support channels.