Help Center

Frequently Asked Questions

Find answers to common questions about consultations, payments, services, prescriptions, files, privacy, and account usage. This page is designed to help patients understand the platform clearly before booking care online.

Section 1

General Questions

Section 2

Booking & Consultations

Section 3

Services & Eligibility

Section 4

Payments & Pricing

Section 5

Prescriptions, Certificates & Medical Review

Section 6

Files, Records & Privacy

Section 7

Account & Support

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If you could not find the answer you were looking for, our team can help you with account questions, technical support, service guidance, and consultation-related concerns.

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Frequently Asked Questions

General Questions

What is this telemedicine platform?

Who can use this platform?

Is telemedicine safe and reliable?

Can I use the service from anywhere?

Booking & Consultations

How do I book a consultation?

Do I choose a doctor myself?

What happens after I submit a consultation?

Can I schedule a consultation for later?

Can I cancel a consultation?

Services & Eligibility

How do I know which service to choose?

Are there age restrictions for some services?

Can I book a consultation for my child?

Can I submit a request on behalf of someone else?

Payments & Pricing

When do I pay for a consultation?

How is the consultation amount calculated?

Can I get a refund?

Will I receive a payment record or invoice?

Prescriptions, Certificates & Medical Review

Can I receive a prescription through the platform?

Can I request a sick certificate or medical certificate?

How long does it take for a doctor to review my case?

What if my condition is urgent?

Files, Records & Privacy

Can I upload medical files or reports?

What types of files can I upload?

Will my personal and medical data remain private?

Can I view my consultation history later?

Account & Support

How do I create an account?

What if I forget my password?

Why am I being redirected after login?

How can I contact support?

Still need help?